Programmer/Developer I:

Must Have:

Skills: JIRA

Job Title: Jira Cloud Administrator (Contractor)
Location: Hybrid – Phoenix, New York or Sunrise, FL
Department: Enterprise Technology / Agile Solutions

Role Overview:
As a Jira Cloud Administrator Contractor, you will play a key role in supporting Amex’s enterprise Agile tooling ecosystem. You
will configure and optimize Jira Cloud to meet the needs of diverse Agile teams across technology, product, and business
functions. This role isideal for a hands-on Jira expert who understands large-scale governance, enterprise security, andcomplex
workflow design in a regulated environment.

Key Responsibilities:
Administer and configure Jira Cloud (Software and Service Management) and Confluence Cloud environments for multiple lines
of business. Partner with Product Owners, Scrum Masters, Release Train Engineers and Software Engineers to implement Jira
structures aligned with Amex’s Scaled Agile Framework (SAFe) and enterprise Agile standards. Design and maintain custom
workflows, screens, schemes, fields, filters, and dashboards that enable effective portfolio and team-level tracking. Manage user
access, roles, and permissions through Atlassian Access and SSO integrations with Amex identity platforms. Implement and
maintain automation rules and integrations (e.g., with Slack, GitHub, and ServiceNow).Support governance and compliance by
ensuring configurations align with Amex security and audit standards. Provide technical support and Tier 2/3 troubleshooting for
Jira Cloud and Confluence Cloud users. Develop documentation, training materials, and best practices to promote consistent usage
across business units. Participate in Atlassian Cloud upgrades, testing, and change management processes in coordination with
Enterprise Technology teams. Support user adoption of Atlassian”s Rovo AI capability.

Required Qualifications:
3–5+ years of experience as a Jira Administrator (including Jira Cloud) in a large enterprise environment. Strong understanding of
Agile, Scrum, and SAFe frameworks. Proficient in JQL, workflow automation, and project configuration. Hands-on experience
with Atlassian Cloud administration, including user management, permission schemes, and global settings. Experience managing
large-scale user bases (5,000+ users preferred). Excellent stakeholder communication and documentation skills. Experience in
governed or regulated environments (e.g., financial services, banking, or fintech). Preferred QualificationsAtlassian certifications
such as ACP-120 (Jira Administration for Cloud) or ACP-620 (Managing Jira Projects in Cloud). Familiarity with ScriptRunner,
Automation for Jira, and Jira Service Management. Experience integrating Jira Cloud with data analytics and reporting tools (e.g.,
PowerBI, Tableau). Knowledge of Atlassian REST APIs or scripting (Python, Groovy, or JavaScript). Exposure to Change
Management, IIQ, and enterprise security compliance practices.

Contract Details:
Hours: Full-time, 40 hours per week.
Location: Hybrid (NY, AZ, FL)
Rate: Competitive, commensurate with experience
Start Date: Immediate

Role: Programmer/Developer I
Work Location: New York,US; Phoenix,US; Sunrise,US
Number of positions: 1
Years of experience: 3-5yrs
Pay range: $40-$55/hr