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IVR/ Genesys Developer

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IVR/ Genesys Developer:

We are seeking a mid-level IVR/Genesys Developer to support internal systems and workflows. This role requires a local candidate to work on-site three days a week from Newark, New Jersey. The successful candidate will join a dynamic IT team responsible for enhancing internal infrastructure, supporting ongoing projects, and working with stakeholders across departments to ensure smooth operations and customizations. 

Responsibilities – 

  • Design and development of Genesys pure engage
  • Genesys cloud-based IVR Call flow, routing application development
  • Experience in various contact center platforms and Java-based applications
  • Engage in the end-to-end requirement gathering process with the client for design sign-off.
  • Design and develop IVR flows in Genesys Cloud Architect.
  • Develop architect applications and integrate them with third-party solutions.
  • Develop, design, and integrate third-party APIs with Genesys products has context menu

Required Skills 

  • 10+ years of experience in IVR Design and Development (Genesys) and Custom Application Development
  • Genesys Certified Developer
  • Genesys Certified Specialist
  • Genesys Certified Professional
  • AWS Cloud Practitioner

Location: Hybrid – Newark, NJ
Rate: up to $80/hr

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