Enterprise-level role supporting Amex’s Agile tooling ecosystem. Configure and optimize Jira Cloud to meet the needs of diverse Agile teams across technology, product, and business functions. Responsibilities include administering Jira/Confluence Cloud, designing workflows, managing user access, implementing automation, ensuring compliance, providing technical support, and developing training materials. Required: 3–5+ years as a Jira Administrator in large enterprise environments, JQL, workflow automation, Agile/Scrum/SAFe frameworks, experience managing 5,000+ user bases. Preferred: Atlassian certifications (ACP-120, ACP-620), ScriptRunner, integration tools, REST APIs.